14-Day Buyer Pays Return Postage Policy

Overview

We strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our return policy outlined below.

Return Policy Details

• Return Period: You have 14 days from the date of receipt to initiate a return for any reason.
• Eligibility for Return: Items must be in their original condition, unused, and in the original packaging.
• Return Process:
  1. Initiate a Return: Contact our customer service team within 14 days of receiving your item to request a return authorization.
  2. Return Shipping: The buyer is responsible for all return shipping costs unless the item is damaged or defective.
  3. Packaging: Please securely package the item to prevent damage during return shipping.
• Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately. We will cover the return postage in these cases and provide instructions for returning the item.

Refund Process

Once we receive the returned item and confirm its condition, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Contact Information

For any questions or to initiate a return, please contact our customer service team at support@nicamides.co.uk.

Thank You!

Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again!